Banks focus on customer care to retain customers and build loyalty that results in a stable, multi-product, long term client relationship. They invest a lot of resources ensuring that you get the best customer service experience and enjoy a hassle-free banking relationship. On the other side of the equation, the banks have an interest in having good customer care. For answers to all your bank-related questions, you can turn to the customer care department of the bank. There is no such thing as a query-free banking relationship! There are myriad ways in which you are connected to your bank – if you have a basic savings account into which make deposits and pay bills, if you have a credit card, ATM card, or have bought insurance, taken a loan, invested in a fixed deposit, or even used the locker facilities – each one of these activities require interaction with the bank and could raise multiple enquiries in your mind.įor instance, you might want to check the balance in your account, learn what the interest rate being offered by the bank on FDs is, report a stolen credit card and get it blocked, report difficulty withdrawing cash from an ATM machine, want to know details of the different life insurance policies being offered by the bank, or maybe just want to know the documentation required for a personal loan.

Free credit card terminal for landline