As the buyer, it is your responsibility to find out that information before you order.It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country. Laws are different in every country and we cannot keep up with them all. Do not order items that are illegal to import into your country. It is the customers responsibility to know the legality of the products ordered in their country. Please do not ask us to claim less than the actual purchase amount. We report the amount of the sale on the Customs form. Therefore, we cannot, and will not, offer advice about taxes in your country. Customs policies vary greatly among countries. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost.

Note to international customers: You are responsible for any and all duties or taxes that may apply.

A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.

A phone number is required by the freight company so a delivery appointment can be made.

Shipping costs are included with any unit going ground to the lower 48 states.

Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.

Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).

We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states.

We will send you the tracking information within 24 hours to the email address you provided when checking out.

If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.

If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

If your item is on backorder or unavailable, we will reach out to you via email.

As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.

This means that we have authorized your credit card for the purchase and are preparing your order for shipment.

You will receive an order confirmation email as soon as you place your order.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock. Fire Magic ignition systems (excluding batteries), electrical components (including lights and thermometer) and grill accessories are under warranty for one (1) year.Our goal is to keep the ordering process as simple as possible. Fire Magic side burners and all other Fire Magic components (except ignition systems and electrical parts) are under warranty for three (3) years. Flavor grids, infrared burners in the grill, charcoal stainless steel grills (except for the charcoal pan, charcoal grid, wood pellet screen, thermometer and ash tray which are under warranty for one year) are under warranty for five (5) years. Electric grills, including stainless steel cooking grids and electric grill stainless steel housing are under warranty for ten (10) years (except ignition systems). Brass valves, inner liners, manifold assemblies, porcelain (including ovens and barbecue faces) and backburner assemblies (except ignition systems) are under warranty for fifteen (15) years. 'Cast stainless steel burners, Choice stainless steel u-shaped burners, Fire Magic Diamond Sear and rod stainless steel cooking grids and stainless-steel housing are under warranty for as long as you own your grill.

Firemagic 3 hour timer